Sim-user-guide

1. Interacting with JustSim SIM Cards

Sim-user-guide

1. Interacting with JustSim SIM Cards

This chapter describes users’ interactions with JustSim SIM cards.

1.1. Activation
When a new SIM is first inserted into a phone, it first needs to be activated. To do so, when the phone is attached to the radio network (until the signal bar on the phone shows signal strength), users need to call the Self-Service freephone number (1244). They will then receive a Welcome SMS with their phone number. They need to keep this message handy so that they don’t forget their new number. Please note that it may take a while for a phone to attach to the network for the first time.

The phone is now ready to receive calls and SMS however in order to make calls, send SMS or data, users need to top up their SIM card. Top up is explained in the next section.

If you are on our monthly rolling DD scheme, GOOD NEWS you don’t need to do anything.

If a user doesn’t use the SIM card to make a call, send SMS or data within 90 days, the SIM card will be terminated.

1.2. Top Up
There are several denominations available for vouchers: £5, £8, £10 and £12.

In order to top up:

Purchase a voucher from one of the above denominations
Locate the 12-digits PIN number
Send the message “TOPUP <PIN>” by SMS to 1244, for example “TOPUP 123456789012”
The user will receive a confirmation that the top up is successful
Top up can also be done by calling the Self-Service freephone number 1244.

1.3. Check Balance
Any time, users can check their credit balance by sending the message “BALANCE” by SMS to 1244. In return, they will receive an SMS containing their current credit balance and the remaining bundle allowance if they have an active bundle – see next section.

1.4. Purchase a Bundle
Once the SIM card is credited, users can then make calls, send SMS or data. However, they will be charged using pay as you go tariff. It is more economical for them to purchase a bundle rather than using pay as you go tariff (price per minute, per SMS or per MB).

There are several types of bundle currently available:

Bundle Name Price Allowance
500MB £5 500MB data, unlimited national voice and SMS
2GB £8 2GB data, unlimited national voice and SMS
5GB £10 5GB data, unlimited national voice and SMS
10GB £12 10GB data, unlimited national voice and SMS

To purchase a bundle, first users need to ensure that they have enough credit on their SIM card to buy the corresponding bundle and then follow the below steps:

  1. Send the message “BUNDLE <Bundle Name>” by SMS to 1244, for example “BUNDLE 5GB”.
  2. The user will receive a confirmation that the bundle purchase is successful.
    A bundle is valid for 30 days, after which period the users can purchase another bundle to enjoy continuous service.

All international calls or usage outside the allowance (for example data above 2GB on a 2GB bundle) will still be charged on a pay as you go basis.

1.5. Voicemail
To retrieve voice messages, call 1233

1.6. Customer Service
To speak to our helpful customer service team just call 1201 from your mobile, or alternatively email us at info@justsims.co.uk.

ABOUT US

JustSims provides affordable SIMs for you, your family and your friends.

JustSims works through the EE network to ensure quality, stability and reliability to our customers.

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